VENNCOMM TALK

perfect recall every step of the way

VENNCOMM TALK® is the super-fast, multi-functional, OTT corporate dialling and chat app that gives companies complete control of their compliance procedures, MDM programmes and BYOD/COPE policies.

The app allows the import of a dedicated business number (and support suite) on an employee’s personal device, providing a clear divide between commercial and private use of the same phone. With automatic recording and retrieval of all work calls and chats, VENNCOMM TALK® improves communications’ efficiencies while ensuring that organisations can meet regulatory compliance checks with the minimum of fuss.

Key Attributes


No leakage between work and personal usage – ‘Eight Degrees of Separation’

Instant and scheduled 1-2-1 and group calls

Scheduled calls automatically diarised in your calendar

Automatic real-time voice recording with voice recognition and instant transcripts

Enables employers to prevent mis-use of consumer-facing chat brands via its in-built chat and chat-capture capabilities

Safety first: automated recording of all work-related uses ensures employees can’t set self-defined exemption parameters

In-call ability to switch to or add chat

In app call playback

Email message storage

User-friendly, intuitive interface enhances productivity and ensures rapid assimilation

Real-time key-word alerts and key-word searches

Global Address Book (work contacts) plus synchronisation with Outlook work calendars and PA call / appointment scheduling

Next-generation VENNCOMM Compliance Pack, provides instant access to all communications’ analytics that regulatory authorities might require

Company (versus) individual ownership of the VC-TALK business number and related data

HD playback with non-VoIP GSM quality network routing

Carrier neutral with lowest-cost global routing guaranteed and no data connection required for calls. (Plus itemised, centralised billing)

Secure storage options: cloud hosting or client’s internal data systems

No CAPEX outlay and totally scalable in terms of adoption and use

Flexible functionality to suit customer needs: Talk/Chat and single/dual persona options for BYOD and COPE programmes

Fully compliant Android and Apple APPs, security-cleared by Blackberry with optional Blackberry / Good or Mobile Iron MDM / MAM integration.

Please click on the coloured sections for further information.

Please click on the coloured sections for further information.

Flexibility:

In the ever-evolving mobile world, use of personal devices in a work setting is now a reality. And whatever BYOD/COPE rules and regulations are set in place, leakage and mis-use (accidental or otherwise) can’t always be prevented. That’s why VENNCOMM TALK® is such a valuable tool for companies who want to improve their communications’ efficiencies, protect their employees’ privacy and adhere to ever-more stringent regulatory requirements.

Our offer is founded on three core components.

A super-fast, multi-functional and easy-to-use corporate dialler and chat app that clearly separates work and personal use of a mobile device.

A global telephony network offering HD GSM voice quality with carrier-neutral, lowest-cost routing guaranteed.

And a next generation ‘instant access’ analytics suite that provides regulatory authorities with all the data they need in a single place.

Supported by secure cloud hosting (or internal storage if preferred) this is a triple-win ticket for companies who want to enhance their comms’ capabilities, protect their workforce’s welfare and meet their statutory obligations. What’s more, as VC-TALK is totally scalable in terms of adoption, uptake and functionality, there are important bottom-line benefits too.

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Core Components:

In the ever-evolving mobile world, use of personal devices in a work setting is now a reality. And whatever BYOD/COPE rules and regulations are set in place, leakage and mis-use (accidental or otherwise) can’t always be prevented. That’s why VENNCOMM TALK® is such a valuable tool for companies who want to improve their communications’ efficiencies, protect their employees’ privacy and adhere to ever-more stringent regulatory requirements.

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Security and Segregation:

Once installed, the app’s intuitive interface allows users to switch between work or personal functions with a simple click or swipe. And to ensure there are no accidental crossovers or contaminations, we’ve build in safeguards for every situation.

Eight Degrees of Separation:
Separate work and personal diallers
Separate work and personal numbers
GAB/Work Contacts saved in a separate, secure container – not on the phone
Incoming work calls always identified as work calls
Separate personal and work call logs
Missed work calls clearly identified as work calls
Work SMS separated from personal SMS
ALL work calls, chats and SMS are ALWAYS recorded

What’s more, for added security, as the app number is owned by the company and not the individual, the dialler (and all data) is retained and can be reassigned elsewhere in the organisation if an employee moves on.

Please click here to see how work and personal use of the app is clearly separated.

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Security and Segregation:

Once installed, the app’s intuitive interface allows users to switch between work or personal functions with a simple click or swipe. And to ensure there are no accidental crossovers or contaminations, we’ve build in safeguards for every situation.

Read more

First Class Functionality:

Research indicates that employees are more productive when using the mobile device they’re most familiar with. That’s why we’ve created an easy-to-use interface that mirrors the functionality of today’s most popular operating systems. And remember, unlike consumer-facing brands, VENNCOMM TALK’s® chat function is automatically recorded, ensuring full compliance with MiFID II requirements. (And remember – those channels can’t be recorded!)

Instant and scheduled 1-2-1 and group calls
1-2-1 and group SMS with encrypted group chat (including image and file sharing)
Automatic voice/chat recording with voice recognition and instant transcripts
In-call ability to switch to or add chat
In app call playback plus email message storage
User-friendly, intuitive interface
Global Address Book (work contacts) plus synchronisation with Outlook calendars and PA call / appointment scheduling
HD playback with non-VoIP GSM quality network routing
No PIN conference call single stroke set-up with appointment scheduling and join/rejoin options
Option of integration with Skype Business if required
Developed in partnership with iOS, Android and Blackberry

Users also benefit in other ways too:
No need for a second phone or second SIM…
Retention of their favoured personal device and preferred network carrier…
Simplified Expenses management. (No need to waste time separating work and personal call charges.)…
Complete privacy protection – only work calls, chats and texts are ever recorded.

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First Class Functionality:

Research indicates that employees are more productive when using the mobile device they’re most familiar with. That’s why we’ve created an easy-to-use interface that mirrors the functionality of today’s most popular operating systems. And remember, unlike consumer-facing brands, VENNCOMM TALK’s® chat function is automatically recorded, ensuring full compliance with MiFID II requirements.

Read more

Analytics and Retrieval:

Under revised and extended compliancy rules, regulatory authorities not only have the right to examine all communications relating to actual or potential trades and transactions, they can also demand the relevant data within extremely tight time-frames – 72 hours being the norm.

Our VENNCOMM Compliance Pack, answers this need with an analytics suite that offers instant access to stored files – be they text, chat or voice recordings. With key-word search filters and automated transcripts of placed calls, all communications relevant to a specific transaction or time-period can be retrieved and uploaded in record time. That eliminates the admin burden for your internal compliance teams whilst removing the risk of penalty fines for slow surrender of requested data.

Capture & Compliance
Single voice and multi-channel capture (including chat as well as voice and texts)
HD-quality, single-channel voice recognition (who said what to whom and when)
Immediate voice transcripts (and translations)
Key-word search and alerts.
Instant retrieval to meet statutory requirements on both sides of the Atlantic
Integration with other capture channels to provide single, ‘normalised view’ for internal auditors and external examiners.

Regulatory compliance is arguably the biggest ‘single issue’ facing the financial services sector in the 21st century. Poorly managed programmes and policies not only result in statutory penalties, they can also have a long term effect on your reputation and ability to do business effectively. Controlling your data is the same as controlling your destiny in this respect – and VC-TALK’s compliance suite is an essential tool in helping you fulfil that objective both long and short-term.

Close

Analytics and Retrieval:

Under revised and extended compliancy rules, regulatory authorities not only have the right to examine all communications relating to actual or potential trades and transactions, they can also demand the relevant data within extremely tight time-frames – 72 hours being the norm.

Our VENNCOMM Compliance Pack, answers this need with an analytics suite that offers instant access to stored files – be they text, chat or voice recordings. With key-word search filters and automated transcripts of placed calls, all communications relevant to a specific transaction or time-period can be retrieved and uploaded in record time.

Read more

Flexibility:

Flexibility is one of VENNCOMM TALK’s® key attributes. Rather than asking you to configure your systems to match the app’s capabilities, we tailor the app to suit your current and future communications’ needs. (On most occasions, we even white-label the product to match your corporate ID – thereby improving user buy-in and enhancing your employer brand.)

And because the app is totally scalable in terms of adoption and functionality, you only pay for actual use – not for set-up costs or infrequently accessed features. Most customers opt for our core package of app, lowest-cost carrier network and analytics suite as this meets their key comms, costs and compliance needs. But other drop-out or add-on combinations are also available.

Rather than prescribe a pre-set formula, we always listen and learn at the outset and then put forward a solution that is fit for the task in hand – be it on a single-market or multi-country basis.

Example Options
Single / Dual Persona
BYOD / COPE / CO mobiles
Voice / Chat / SMS recording combined (Core Package)
Voice / Chat / SMS recording as separate entities
VC-TALK badging or white label branding to match your corporate ID
Cloud hosting (or data reversal into existing client storage)
Transcripts & translation
Capture & Analytics Suite

Finding out which package suits you best is as a simple as a single phone call. You can reach us on 0800 689 4134 – we’re always happy to help.

And coming soon…
VENNCOMM TALK-MULTI The same corporate dialler features as VC-TALK but with additional (localised) business numbers for employees who need to work across different time-zones and territories….

Close

Flexibility:

Flexibility is one of VENNCOMM TALK’s® key attributes. Rather than asking you to configure your systems to match the app’s capabilities, we tailor the app to suit your current and future communications’ needs. (On most occasions, we even white-label the product to match your corporate ID – thereby improving user buy-in and enhancing your employer brand.)

And because the app is totally scalable in terms of adoption and functionality, you only pay for actual use – not for set-up costs or infrequently accessed features. Most customers opt for our core package of app, lowest-cost carrier network and analytics suite as this meets their key comms, costs and compliance needs.

Read more